Support

Tap the question mark next to your profile picture on the home screen. It opens a short form for a question, a problem or an idea. Messages arrive with your account attached, so we always have an address to reply to.

myAstra is for Bocconi students, so sign-in uses your university email address (@studbocconi.it or @unibocconi.it). We send a six-digit code to that address; there is no password to remember or lose.

If the code does not arrive, check your spam folder first, then write to us at the address above and we will look into it.

Partner venues do not use this: they sign in with the login code and password ASTRA gave them. If you work at a venue and have lost them, write to us.

Points are earned by showing your membership QR at partner venues and at association events. If a scan did not register, tell us where and roughly when and we can check the record.

Some rewards give you a code immediately. Others are collected in person: the app shows a short reference to give us at the ASTRA desk.

Open Profile and choose Delete my account. This removes your name, email, avatar, course selection, sign-in sessions and saved devices, deletes your support messages, and signs you out everywhere. Your points history stays, but only attached to an anonymous account that nobody can sign in to. It cannot be undone.

If you cannot sign in to do it yourself, email us from your Bocconi address and we will take care of it.

What we store and why, who we share it with, and your rights are set out in our privacy policy.